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Gail Bower's Blog

Gail BowerThis blog will help you and your organization flourish.

Find provocative ideas, strategies, and best practices to increase your organization's visilibity, revenue, and impact.

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Recommend Underlying customer service skills (Email)

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A fundamental tenet of customer service is to ensure that the customer feels heard. You may not agree with the customer. You may have other plans or operations at work that are not in alignment with what the customer is saying. However, allowing your customer’s comments and perspective to be heard and acknowledged — that you empathize — is where to begin to create a great experience of your brand.


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